RETURNS POLICY

Full-priced items can be returned within 14 days of delivery for store credit or a refund (excluding shipping) if in original condition—unworn, unwashed, and with all tags and hygiene liners attached. 

Beachy Baby reserves the right to reject items that do not comply with the above requirements. Items that do not comply with our return policy will be sent back to the sender at their cost. 

Beachy Baby is not liable for the loss or damage of items in return transit. For returns we recommend retaining proof of postage, using a traceable delivery service and returning items in secure packaging. By placing an order with Beachy Baby, you are responsible for the original shipping charges, all applicable custom import fees and the cost of return shipping. We understand that some international postage can be costly, so we do not expect express shipping on returns.

LODGE A RETURN

If you wish to make a return please contact us and we will create the return shipping label for you.

REFUNDS (WITH HANDLING FEE)

If you choose a refund, a handling fee applies

  • AUD $12.95 for Australian customers. This fee does not include postage.

Please note: Items marked as FINAL SALE are not eligible for return or exchange.

Q: Why is there an $12.95 fee on refunds?
A: This fee helps cover the unavoidable costs of processing a return through our warehouse and payment provider. If you choose store credit instead, there’s no fee, and you keep 100% of your product value.

SALE POLICY

All sale and promotional items are final sale and cannot be returned, unless otherwise stated.

FAULTY/DAMAGED ITEMS

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible! 

If you believe you have received a faulty item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. Please do not ship back any items before you contact our customer service team, we want to make the process as easy as possible for you.

We ask that you contact us via email with images of the fault/damage so that we can resolve the issue as soon as possible.